Payment and Shipping 

What payment methods can I choose?

We accept payment by credit or debit card and cash on delivery. The available payment methods and any applicable cash-on-delivery fee are displayed at checkout before you place your order.

Where do we ship?

We currently ship exclusively within Hungary.

What shipping options can I choose from?

Depending on the size and weight of your order and the delivery address, you can choose from home delivery, parcel points, or parcel lockers. The shipping options available for your order are displayed at checkout.

How much does shipping cost?

The shipping fee depends on the selected shipping method. The exact shipping cost is displayed at checkout before you place your order.

How long will it take to receive my order?

Orders are typically delivered within 1–5 business days, depending on the selected shipping method and product availability. If fulfillment is expected to take longer, an email notification will be sent.

You will receive an email notification when your order has been dispatched.

Will I receive a notification about my parcel?

Yes. We will notify you by email when your order has been dispatched. If tracking is available for the selected shipping method, we will also provide the tracking details.

What happens if I am not at home?

In the event of an unsuccessful delivery attempt, the selected carrier will proceed according to its own policies, which may include another delivery attempt or an alternative collection option.

What should I do if my parcel arrives damaged?

Please check the condition of the parcel upon delivery. If the parcel or the product arrives damaged, please take photos of the packaging and the product if possible, and contact us as soon as possible at info@monoroom.hu.

Is personal pickup available?

Personal pickup is currently not available.